Yesterday I called Connect Customer support for reminding that last month my internet connection was down continuously for 3 days.
And they had promised to give waver on my bill and I should call connect customer care at 199 to get this discount in my next bill.
So I called connect customer support and Mr. Harjeet Picked my call and told me that he logged a request call no 11876300 and it would be attended in next 24 hours.
But not a single call is received for the confirmation of my request.
I hope they are not going to entertain my one month old complaint ID:27080215 which was logged on Jan 15th, 2016 and closed on Jan 16th, 2016 without entertaining my complaint of Internet not working due to faulty modem.
The next Day was Sunday and the executive promised upon recalling that he will surely attend my call on Sunday (17th Jan 2016).
But all in vain and I had to re-log a fresh complaint on Jan 18th, 2016 for the un-attended complaint.
Then engineer visited and I was able to use internet in my office after 3 days.
In all this process, who suffered?
Only the I, the customer of connect.
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